Doing many of these questions can sometimes cause a bad feeling for Help Desk, reduce the effectiveness of the experience they have, and sometimes make users tend to avoid contacting the team. Therefore, Help Desk is greatly reduced because it requires a series of simple questions to determine the problem that users are having. Because of the lack of experience and technical knowledge, users can try to describe their problem by non-technical, inaccurate language. For example, users often have difficulty describing the exact nature of the problem they are having.
Therefore, supporting users is often time consuming and costly for large enterprises.
However, the usual technical support provided on the phone system or 'chat' tools does not generally produce much efficiency. User support is an essential function of IT departments and Help Desk.
#Remote assistant xp how to#
Part 1 of this article will show you how RA works in Vista, how to use it to support users, how to manage it with Group Policy and how to script it. With Group Policy support, command line scripting capabilities, session logs, bandwidth optimization and a number of other things will make RA an essential tool for businesses to support users in drama. Remote Assistance (RA) in Windows Vista includes a number of improvements in connectivity, performance, usability and security, along with a number of other advanced features that will make it useful.
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